To Get Someone to Speak Candidly About Difficult Issues, Use These Two Language Patterns

To Get Someone to Speak Candidly About Difficult Issues, Use These Two Language Patterns

  Want to get someone to open up and share honestly with you about what’s bothering them? …rather than them become increasingly more detached and disengaged? (if they’re an employee) …rather than them harboring hurt and resentment? Would you like employees to talk openly about an issues between the two of you so you can […]

Courageous Conversations and Constructive Feedback

Courageous Conversations and Constructive Feedback

How to Have Them, and Have Them Work Out   December 16 ♦ 9-4 ♦ Westbrook, Maine Think about the difference it would make in your organization if all managers felt confident about their ability to have productive performance conversations. Think of the impact it would have if they knew how to give feedback in […]

Have to Give Constructive Feedback?..Don't Do What Naomi Judd Did to Me

Have to Give Constructive Feedback?..Don’t Do What Naomi Judd Did to Me

  “OMG…that’s Naomi Judd!” I think as she strolls into my conference presentation looking glamorous, wearing movie star shades in an attempt to go semi-incognito. Throughout my program on resilience, she would occasionally share her point of view. BTW…if you don’t know, she isn’t just a music legend, she was a nurse and is very […]

Courageous Conversations and You

Courageous Conversations and You

What’s the ONE Conversation You Need to Have   This is an excerpt from a recent keynote I did on building relationships that lead to a strong, change-friendly, resilient culture. In this seven minute clip, we explore what conversation–if you had it and it went well–would make the biggest difference in your work life, both […]

3 Ways to Make Your Feedback Welcomed and Productive

3 Ways to Make Your Feedback Welcomed and Productive

  Make casual, conversational feedback just part of everyday life, both by being more mindful of giving it and…by explicitly requesting a feedback discussion—First, be more conscious of opportunities to briefly acknowledge when someone does something well and, in a low key way, suggest how they might improve upon something they did. Second, invite feedback […]

Managing Millennials: How to Bring Out The Best in The New Generation of Employees

Managing Millennials: How to Bring Out The Best in The New Generation of Employees

  Brand New Seminar! When: November 9th from 9AM-4PM Where: Husson College, 340 County Road, Westbrook, Maine No one needs to tell you that this new generation of employees poses a new set of challenges for managers and employers. To bring out the best in today’s Millennial employee, to engagement them, requires managers to have […]

Webinar: Why Your Employees Are Just Not That Into You

To Access Webinar recording, click here Despite billions of dollars a year being spent in the U.S. alone on improving employee engagement, engagement levels have barely budged since Gallup first started sharing its groundbreaking research over fifteen years ago. If you have experienced this frustration, you know that the typical approach to employee engagement isn’t […]

How to Give Constructive Feedback That Works: The Blueprint

How to Give Constructive Feedback That Works: The Blueprint

Perhaps THE most challenging type of conversation for most of us is giving someone constructive feedback. Over the years, in my work with managers and supervisors, nothing strikes terror in the hearts of even the most hardy of people is the prospect of having to give negative feedback…especially to someone who has a history of […]

"Help Me Help You Help Us”: A New Webinar

“Help Me Help You Help Us”: A New Webinar

How to get the information you need to get the best work out of each employee and… keep morale high     To Watch the Recording: click here To Download the Slides: click here   To get the best work from each employee requires knowing their particular motivational drivers, preferences, and the communication approaches that […]

Bringing Out The Best In People...The Difference You Can Make

Bringing Out The Best In People…The Difference You Can Make

  Whether you have a leadership position or not, whether in the workplace or in your personal life, there are people who could profoundly benefit from your believing in them, from you seeing the Goodness and the Greatness in them when they cannot. These are the “Jonathans” in your life who could benefit from your […]