If you’re interested in strengthening your ability to positively affect others—and your career—you might want to check out the research by University of Virginia’s Dr. Rob Cross and his associates.
Dr. Cross and his team’s research with over 60 organizations on how to create a more collaborative culture, has revealed something that was at first startling to the researchers, but not so surprising once you think about it:
What they found was that the number one factor determining an individual’s overall productivity, and whether they were perceived as a “go to” person, was whether they were a…
…De-Energizer or an Energizer.
In other words, people who uplifted others, who encouraged others to explore possibilities, who truly listened, and who showed respect for different points of view…
…These people made things happen.
Conversely, people perceived as de-energizers were avoided whenever possible. People didn’t want to hear what they had to say and would find ways to work around them.
In his writings, Dr. Cross identifies core behaviors of both groups:
1. Communicate a compelling vision when advocating an idea.
2. Create opportunities for others to make meaningful contributions.
3. Actively engage others when discussing issues.
4. Facilitate progress toward a goal, without forcing their preconceived agenda, but not wallowing in unproductive meanderings and time wasting meetings.
1. Constantly air negative viewpoints.
2. Fail to listen to others.
3. Favor their own solutions.
4. Do not keep commitments.
When asked about the what makes someone a De-Energizer, interviewees repeatedly talked about how De-energizers “drained the energy of the other co-workers and groups, stifled creativity and hindered progress on initiatives.”
Conversely, researchers reported that:
“To a person, (our interviewees) indicated that energizing interactions enabled them to see new possibilities by integrating different expertise or perspectives. Energizing interactions helped overcome natural disconnects between people with different backgrounds and expertise by creating the social space—the mutual respect, confidence and openness—that enabled possibilities to emerge.”
“In terms of implementation, energizers excel at attracting others to an initiative and convincing them to act on their ideas. The energizer’s ability to enthuse helps them get discretionary effort—and more of it—from those around them.”
- Do you make an effort to include relationship development in your day to day actions?
- Do you do what you say you are going to do?
- Do you address tough issues with integrity and sincerity?
- Do you look for how things can work, rather than why they won’t?
- When you disagree with someone, do you examine and analyze the idea, rather than judge the person offering the idea?
- Are you “present” and engaged in conversations and meetings, rather than distracted or multitasking?
- Are you open to other people’s point of view or do you demand that others come around to yours?
- Do you use your expertise and intellect to facilitate discovery, rather than to display your intelligence or find a solution quickly so you can end the conversation?
- Do you look for opportunities to catch people doing things right, rather than point out their mistakes or minor slip-ups?
- Do you use humor to lighten the mood rather than as a weapon to put others down?
- Do you offer help to others rather than focus primarily on how others can help you achieve your objectives?
Your ‘Energizer Quotient” will be even more important than ever in the months to come, as we face the challenging times ahead. While every employee plays a role in how positive and upbeat a culture is, it is obviously much easier to have a strong, positive culture when the management team consists of Energizers.
How to Put This To Use
1. Notice the people you interact with over the next week. Notice whether you feel uplifted or drained after dealing with them. Notice if they’re an “upper” or a “downer” and then examine what did they do to create that effect. Use what you notice to ask yourself “Do I do these things?” (whether Energizers or De-Energizers).
2. When people are bringing up ideas or talking about difficulties, notice if you get into “It won’t work” or “Ain’t it awful” type statements. If you do, switch to possibility talk.